Privacy policy

This policy explains what personal data Essaouira Private Transfer & Tours ("we") collects through this website, why, and what rights you have.

Who we are

Essaouira Private Transfer & Tours is a private transfer and excursion service based in Essaouira, Morocco. For any question about your data, contact us at contact@essaouiraprivatetransfer.com.

Data we collect

• Booking requests: name, e-mail address, phone/WhatsApp number, country (optional), travel date and time, number of passengers, pickup and drop-off addresses, flight number, hotel name, luggage details and special requests — only what you enter in the form.
• Contact messages: name, e-mail address, phone number (optional) and your message.
• Security data: to protect our forms against abuse, your IP address is converted into a keyed, non-reversible code used for rate limiting. Raw IP addresses are not stored with your request.
• Analytics (only if you accept analytics cookies): pages visited and interactions such as clicks on booking or WhatsApp buttons.

Why we use your data

• To handle your booking request and organise your trip (steps taken at your request before a contract).
• To answer your messages.
• To keep the website secure (legitimate interest).
• To measure how the website is used, only with your consent.

Who receives your data

Your data is accessible to our team only. It is stored and processed by our technical providers: website hosting (Vercel), database hosting (MongoDB Atlas) and, if you accept analytics, Google Analytics or Meta. If you contact us on WhatsApp, WhatsApp's own terms and privacy policy apply to that conversation. These providers may process data outside Morocco and the European Union under their own safeguards.

How long we keep it

We keep booking requests and messages for as long as necessary to handle your trip and any follow-up, and to meet our legal obligations, then delete or anonymise them.

Your rights

You can ask to access, correct or delete your data, or object to its use, by writing to contact@essaouiraprivatetransfer.com. Moroccan law no. 09-08 on the protection of personal data applies to our processing; if you live in the European Union, you also have the rights granted by the GDPR, including the right to lodge a complaint with your data protection authority.

Cookies

See our cookie policy.